Return & Refund Policy

At Canine Naturals, we sell fresh and frozen perishable pet food products. Due to the nature of these products, we do not accept returns or exchanges once an order has been dispatched and delivered to the customer.

Because our products require frozen storage and temperature-controlled handling, returning a product to our warehouse is not possible. Any product that leaves our facility and is subsequently returned may no longer be safe or suitable for resale or consumption.

No Returns

All sales are final. We do not accept returns or exchanges on our products.

Once an order has been dispatched and received by the customer, the product cannot be sent back to Canine Naturals for a return, exchange, or refund simply because the customer has changed their mind, ordered the wrong product, no longer wants the product, or is otherwise dissatisfied with their purchase.

This policy applies regardless of whether the product has been opened or used, as the product is perishable and must remain frozen.

Damaged, Spoiled, or Incorrect Orders

We understand that issues can occasionally occur during order preparation or delivery. If you believe there is a problem with your order, please contact us as soon as possible after receiving it so that we can investigate the issue.

A refund or other appropriate resolution may be considered if:

• You received the wrong product or quantity due to an error on our part.
• The product was spoiled or arrived in an unacceptable condition when received.
• The product was damaged due to an issue attributable to Canine Naturals before or during dispatch.
• There was another genuine fulfillment error on our part.

To help us investigate, we may ask you to provide clear photographs or videos of the product, packaging, labels, and condition in which the order was received, along with your order details.

Refunds or other resolutions are not automatic and will be assessed on a case-by-case basis after reviewing the evidence provided.

Important: Do Not Dispose of the Product Before Contacting Us

If you believe your order arrived spoiled, damaged, or incorrect, please contact us before disposing of the product whenever reasonably possible.

We may require photographs, videos, or other information to verify the issue. If the product has already been discarded without contacting us or providing sufficient evidence, we may be unable to verify the claim and may therefore be unable to issue a refund.

Refunds

If your claim is approved, Canine Naturals will determine the appropriate resolution based on the circumstances. This may include a full or partial refund, replacement, or another suitable resolution.

Approved refunds will be processed using the payment method available for the original order. The time required for the refund to appear may depend on the customer's bank or payment provider.

Situations Where Refunds Are Not Provided

Refunds will generally not be provided for:

• Change of mind after purchase.
• Ordering the wrong product or quantity by mistake.
• Products that were properly delivered but were not stored correctly after delivery.
• Products that were left unrefrigerated or improperly handled after delivery.
• Normal changes in appearance, texture, or color that do not indicate spoilage.
• Failure to follow the recommended storage instructions.
• Claims made after an unreasonable period following delivery without supporting evidence.
• Products returned to Canine Naturals without prior approval.

Because our products are perishable, we cannot accept physical returns in any circumstance.

How to Contact Us

If you have received an incorrect, damaged, or potentially spoiled order, please contact us as soon as possible with your order details and supporting photographs or videos.

Email: junaidx489@icloud.com

WhatsApp: (+92) 323 5948377

We will review the issue and, where appropriate, work with you to provide a suitable resolution.

Perishable Product Notice

Canine Naturals products are fresh/frozen perishable pet food products and must be handled and stored appropriately after delivery. Once an order has been delivered, the customer is responsible for following the recommended storage instructions to maintain the product's quality and safety.

Due to the perishable and frozen nature of our products, all orders are final and cannot be returned or exchanged.